Troubleshoot Tag-Data Issues

Check the following if you notice issues concerning data you receive from the tags:

Problem

Indication

Suggested Solution

Afimilk Reader is not receiving messages

  • Status LED is blinking

  • PC COM LED is ON

  • No new messages appear

  1. Verify (with Afimilk coverage test tool) that the tags are within the Reader's coverage area for more than 15 minutes.

  2. Verify working channel is set correctly according to your region in AfiControl.

  3. Verify the Reader firmware version is the latest released.

Rumination/Eating/Motion data looks strange

10 Days graph reflects abnormal or strange activity that is inconsistent with the animal's actual activity.

Verify the AfiCollar tags are attached as instructed.

All other problems

 

Please open a service call for Afimilk support team: support@afimilk.co.il

Check the following if you notice issues concerning data you receive from the tags:

Problem

Indication

Suggested Solution

Afimilk Reader is not receiving messages

  • Status LED is blinking

  • PC COM LED is ON

  • No new messages appear

  1. Verify (with Afimilk coverage test tool) that the tags are within the Reader's coverage area for more than 15 minutes.

  2. Verify working channel is set correctly according to your region in AfiControl.

  3. Verify the Reader firmware version is the latest released.

Rest/activity (motion) data looks strange

10 Days graph reflects abnormal or strange activity that is inconsistent with the animal's actual activity.

Verify the AfiAct tags are attached as instructed.

All other problems

 

Please open a service call for Afimilk support team: support@afimilk.co.il