Software Technical Specialist

Madison, WI

Job Description

The main purpose of the Software Technical Specialist position is to:

  • Deliver first-in-class technical support & complex software technical resolutions to North America and South America dealer organizations. 
  • Ensure heavy engagement in product training and develop a deep understanding of Afimilk software systems and SQL databases. 
  • Effectively work in a collaborative environment to resolve complex software-related issues as well as be effective in independently trouble-shooting issues and reaching resolutions, remotely.  

Primary Duties

  • Participate in company training sessions and or meetings as required. 
  • Provide remote training and guidance to dealers and end customers through remote management tools. 
  • Support end users and dealers via phone, at dealerships and on farms (when applicable). 
  • Respond to service calls and direct inquiries daily. 
  • Provide after hours and weekend support on a rotational “on-call” basis. 
  • Provide comprehensive communication and follow ups with Dealers, HQ Support, and all regional Afimilk staff. 
  • Ability to document and maintain records in our service call ticketing system. 
  • Perform daily management of service call statuses to ensure all service calls are being responded to in a timely 
  • fashion, entered in the ticketing system and documented correctly, and closed in a timely fashion. 
  • Develop a deep understanding of Afimilk software and infrastructure. 
  • Other duties and responsibilities as assigned. 


  • Knowledge of Modern US dairy practices is a plus.
  • Expert knowledge in TCP\IP, SQL, routers, Windows OS (XP\7\8\10\11), WIFI systems.
  • Fluent in both speaking and writing Spanish is a plus.
  • Computer Science degree preferred.
  • Areas of focus in application administration, OS administration, and networking preferred.
  • Excellent communication skills (written and verbal)
  • Prior understanding of Afimilk products is a plus.
  • Ability to work within a team and comfortable working alone.
  • Flexibility to travel on a limited basis.
  • Critical listening skills
  • CRM and service case management experience
  • Experience with herd management software is a plus.
  • Self-motivated with a drive to succeed.
  • Ability to work independently and as a team member.
  • Schedule flexibility
  • Ability and willingness to be present on dairy farms.

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